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CEO Literature:
GERMAN

The Center for Excellence in Operations, Inc. (CEO) is a leading global operations management consulting firm specializing in Business Excellence. When we use the term Business Excellence we are referring to the fusion of all improvement techniques such as Kaizen, Lean, Six Sigma, IT, and Cultural Transformation.

Our engagements reach far beyond the improvement tools themselves and integrate the key enablers of Cultural Transformation - Leadership, Customer Focus, Change Management, Information Technology, Performance Management, Teaming and Empowerment, Customized Education, and Behavioral Alignment. Business Excellence also requires strong leadership to establish executive continuity, selectively plan and execute a well orchestrated deployment, and manage the organization through the human drama of change. Finally Business Excellence is about highly focused successes, one project at a time but never ending - Where failure is not an option. Our professionals enjoy the success of transforming good organizations into great organizations. This is the essence of Business Excellence.

CEO has always positioned our firm as the "Innovative Mavericks" in our industry. Over the years, we have developed several industry recognized breakthrough improvement methodologies such as Lean Manufacturing Stats™ (LMS), Breakthrough Reengineering™, Lean Extended Enterprise Assessment Process™, (LEEAP), Scaleable Lean/Six Sigma™ for our small and mid-sized clients, and our latest offering Rapid Deployment Improvement™ (RDI) which addresses the challenges of our present turbulent economy and delivers immediate high-impact improvements within 60-90 days.

CEO's focus is practical "hands-on" implementation followed by tangible breakthroughs in business performance. We differentiates ourselves from our competitors through our roll-up-the-sleeves, make-it-happen approach, and our consistent unmatched financial results with clients. CEO strives to achieve benefits with our clients in excess of at least 10 times our fees. This is not a guarantee. However it is a recurring result with our clients that comes from the aggressive goals we establish together up-front, and the tough work of implementation that we share until we achieve breakthroughs in business performance.

World Headquarters The Center for Excellence in Operations, Inc. 10 Chardonnay Terrace Bedford, New Hampshire 03110 Telephone: (603) 471-0300 Contact: Terence T. Burton, Managing Director burton@ceobreakthrough.com European Practice The Center for Excellence in Operations, Inc. Tizianstrasse 104 D-80638 München Germany Telephone: 0049 172 824 6401 Contact: Dr. Helmut G. Falser Europe Practice Director falser@ceobreakthrough.com

CEO's Founding Principles

Our firm was founded in 1991 to provide high impact business improvement consulting services based on our 10X Principle:

• Almost all of our clients achieve real annualized benefits in excess of 10 times CEO's fees (10 X ), within twelve months from the start of our project. Some of our clients have achieved results in excess of 30-50 times CEO's fees.

• 100% of our clients have rehired CEO for several other projects because of our ability to deliver proven, measurable results. We have worked continuously with some clients for 5-10 years on various assignments.

CEO understands what it takes to achieve total Business Excellence - We work closely with our clients to implement innovative, systemic change and strive to achieve breakthrough results. Unlike many of our competitors, we don't just train and/or write reports and then disappear when the tough work of implementation begins.

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Terence T. Burton,
Managing Director
The Center for Excellence
in Operations, Inc.